List of Known Problems (ParsNegar II)
For Version 2.50
[Last updated on September 24th, 2007]

The following is a list of known issues with version 2.50:

• The 64-bit version of Vista is not supported and there are issues with typing and the colour of the text on the screen - Solution: install 32 bit version of Vista.

• You may received the "This option is not enabled!" message when you try the "Unicode HTML Format" option. To resolve this problem, download and run this file. Then restart ParsNegar.

• The exported Arabic text to Unicode HTML may be missing YEH. Go to ParsNegar 2.50's installation folder (usually C:\Program Files\ParsNegar 2-50). Locate a file called arb-pn2.def. Rename it to arb-pn2.old. Download and replacement file from here (right click and select save as). Save the file you download to ParsNegar 2.50's installation folder. Restart ParsNegar and try again.

List of Known Problems (ParsNegar II)
For Version 2.12
[Last updated on August 29th, 2004]

The following is a list of known issues with version 2.12:

• When installing or running ParsNegar your told that it is only supported under the western version of windows. But your are already running a western version of Windows XP.
  • Cause: Your Windows default language is not English or one of the western languages. ParsNegar will only work under the western versions of Windows and the default system language must be one of the western languages.
  • Fix: Under XP, go to the Control Panel, Regional and Language Options. Make sure under Languages tab and the Details... button, you have English or a western language selected as your Default input language.
    Or try going to the Control Panel and then the Regional and Language Options. Then click on the Languages tab and remove the tick from Install a files for complex script and right to left languages (including Thai). This will remove the Arabic (Farsi) files and should restore your system to its original English identity. Try ParsNegar and it should work.
    Here is the instructions in PDF format.
  • Hint:  If the instruction do not resolve your problem, then you may have installed some thing that has modified some critical Windows files to make it report as Arabic/Farsi Windows, which ParsNegar can not work with.
     
• ParsNegar reports version 2.10 after installing version 2.12.
  • Explanation: The version of the actual software is 2.10 but the distribution version is 2.12. If it is installed as ParsNegar II (version 2.12) under Start > Programs menu, then that is version 2.12.

• Entering vowels causes a break/space in the words.
  • Cause: Known bug. Caused by changes made to Windows 2000 and XP.  We have fixed this problem by making changes to our fonts.
  • Fix: A fix is available which requires replacing ParsNegar's fonts with updated versions. Go to Windows Fonts folder (in Control Panel). Locate Persian Web, Arabic Web, Urdu Web, Kurdish Web and Assyrian Web fonts (you may not find all of these) and delete them. If you have trouble deleting these fonts, reboot your PC and try deleting them before using ParsNegar. Now go to the download section of our web site and download and install the fonts you have just deleted. For other fonts email us.
  • Hint:  To check to see if a font has been downloaded and installed successfully, find the font in Windows Fonts folder and double click on it to open it. The version should show 2.00.
     
• Letters do not stick together any more! This happened after I installed FontPack form the CD-ROM.

  • Cause: FontPack expects to find ParsNegar in the default installation folder on your PC, which is C:\Program Files\ParsNegar 2-12. This problem is caused when you install ParsNegar somewhere else n your PC.

  • Fix: Uninstall FontPack, then Uninstall ParsNegar. Reinstall ParsNegar to the default folder, and then reinstall FontPack. Alternatively, just can just uninstall ParsNegar (do not uninstall FontPack) and then reinstall ParsNegar to any folder you wish.
     

List of Known Problems (ParsNegar II)
For Version 2.00 and 2.10
[Last updated on September 9th, 2002]

This is only a list of known problems and issues in version 2.00 and 2.10.
If you use version 2.00, you should upgrade to the latest version.

We are currently working on resolving the following problems. The fixes for these problems has been made available free for download to all owners of ParsNegar II as version 2.12.
 

• Entering vowels causes a break/space in the words.
  • Cause: Known bug. Caused by changes made to Windows 2000 and XP.  We have fixed this problem by making changes to our fonts.
  • Fix: A fix is available which requires replacing ParsNegar's fonts with updated versions. Go to Windows Fonts folder (in Control Panel). Locate Persian Web, Arabic Web, Urdu Web, Kurdish Web and Assyrian Web fonts (you may not find all of these) and delete them. If you have trouble deleting these fonts, reboot your PC and try deleting them before using ParsNegar. Now go to the download section of our web site and download and install the fonts you have just deleted. For other fonts email us.
  • Hint:  To check to see if a font has been downloaded and installed successfully, find the font in Windows Fonts folder and double click on it to open it. The version should show 2.00.
   
• previous line after being wrapped.
  • Cause: ParsNegar seems to have problems especially on fasters PCs. The speed of typing seems to also play a role. The problem only happen on some PCs.
  • Fix: Download and use version 2.12. 

• Printer ejects a blank page on start up or when Printer Setup is selected from the menu.
  • Cause: Known bug with some printer drivers.
  • Work-around: A minor configuration change to he printer driver will resolve this problem. See The F.A.Q article.
  • Fix: Try the work around above. It works most of the times. If the problem persists, select the Simplify Printer Initialisation option from the Edit > Options... > General menu. If all fails try to find the latest drive for your printer. Printer drivers found on Windows setup CD do not have this problem. Try using one from Windows CD. 

• ParsNegar or Windows spooler produces error messages when Printer or Page Setup options are selected from the menu.
  • Cause: Known bug with some printer drivers.
  • Work-around: A minor configuration change to he printer driver might resolve this problem. See The F.A.Q article. You can also try printing through Windows WordPad. Simply copy and paste your text in to WordPad and print from there.

  • Fix: Try the work around above. It works most of the times. If the problem persists, select the Simplify Printer Initialisation option from the Edit > Options... > General menu. If all fails try to find the latest drive for your printer. Printer drivers found on Windows setup CD do not have this problem. Try using one from Windows CD.

• Under NT, Windows 2000 and XP Professional, you need administrator rights to install and use ParsNegar II.
  • Cause: Known bug.
  • Work-around:  Run ParsNegar II with the administrator rights. If you must login as a domain user, add the domain user's logon ID to the local machine's Administrators group.

• Under Windows 2000 FontPack installation fails to update some system files and keeps prompting the user to reboot the PC to continue the setup.
  • Cause: Known bug.
  • Work-around:  Copy the FontPack folder from the CD-ROM to temporary location on your PC. The folder will contain a file called SETUP.LST. Replace it with the one you download from here. Now you should run the setup from this folder.

• Under Windows 2000 FontPack installation fails to update some system files and keeps prompting the user to reboot the PC to continue the setup.
  • Cause: Known bug.
  • Work-around:  Copy the FontPack folder from the CD-ROM to temporary location on your PC. The folder will contain a file called SETUP.LST. Replace it with the one you download from here. Now you should run the setup from this folder.

   

• After installation, ParsNegar starts with an error 6 (overflow). One of these messages are displayed:

  A serious internal error occurred in the "KB_SetKbFonts" module!
  Err.Num: (6), Err.Des: (Overflow) Err.Src: (ParsNegar)
   

  Error occurred in "frmKbEnt.Form_Load" module!
  Err.Num: (6), Err.Des: (Overflow) Err.Src: (ParsNegar)

   

  • Cause: Unknown. Fonts are not installed properly.

  • Work-around: 
    1. Exit out of ParsNegar, if it is running.
    2. Go to the Windows Fonts folder (in Control Panel on your PC) and there should be a font called Persian Web (or Arabic Web, Urdu Web etc).

    3. Delete the Persian Web font from Windows Fonts folder. If you can't delete it, reboot your PC and try deleting it again without running ParsNegar at all.

    4. Download the Web font setup program from http://www.isc.com.au/webfonts/ and run it to install it.

   

• Setup fails and displays: Cannot start main setup program! (CreateProcess() returned error code 0x000000C1H).
  • Cause: This is a problem related to Microsoft's Package and Deployment Wizard, which is used by ParsNegar. For more details this problem see Microsoft Support Knowledge Base.
  • Fix:  This error message usually occurs after a previous installation attempt fails. Follow these steps:
    On your computer, search for copies of the following files in the Windows folder (or WINNT folder on NT or Windows 2000). If found, delete them:
    
    setup.Lst
    pn-setup.exe
    st6unst.exe
    vb6stkit.dll
    pn-disk1.cab
    pn-disk2.cab
    pn-disk3.cab
    st6unst.*
    
    Hint:  copy and paste the following line in to the search field:
    
    setup.Lst pn-setup.exe st6unst.exe vb6stkit.dll pn-disk1.cab pn-disk2.cab pn-disk3.cab st6unst.*
    
    And search C:\Windows or C:\WINNT (depending on your version of Windows).

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